KNOWLEDGE BANK FOR BANIGIG

Everything you need to know

Glossary


The Banigig website contains some Banigig-specific terms. Use the following Glossary to learn the common terms and their meaning:

Avg. Response Time
This shows how quickly a seller responds to the first message received from a buyer within the first 24 hours.

Dashboard
This is an area where you can see notifications or messages that are waiting for you. You can also take advantage of various Banigig promotions. If you are looking for a specific service, you can post a request to the Banigig community.

Banigig Anywhere
This feature allows sellers to take their Banigig business anywhere (in the form of a banner) - on their blog, Facebook, via messages, and much more.

Gig
Any Gig (service) offered by sellers on Banigig's website, which you can purchase with the click of a button. For example, a Gig can be "I will create a logo design for $50.

Gig Extras
This is the option to offer additional services within the same Gig. For example, if a seller offers a caricature (head and shoulders) drawing for $25, the Gig Extras could offer a full body caricature for an additional $15, or two people in the caricature for an additional $20, etc.

Levels
Sellers can obtain different levels based on their performance, level of service, and sales. There are three levels a seller can reach.

Milestones
Milestones allow sellers to deliver bigger, more complex project in stages while enabling you to review and accept the deliveries during the order.

Mutual Cancellation
A Mutual Cancellation is a request to cancel an order and can be initiated by both buyers and sellers during the order process. It must be accepted by both parties. Mutual cancellations will automatically cancel an order after two days if the receiving party doesn't reply to the request. Both buyers and sellers will see a cancellation request update on the progress bar with how many days there is left before the order is canceled, and have the option to abort the cancellation to return it to the previous order status. Mutual Cancellations cannot be requested after an order is complete.

Order
When you purchase a Gig, it's considered an order.

Out of Office Mode
When you about to leave on vacation, or just need some time off, you can use Out of Office Mode to let buyers know that you away and when you return.

Packages
This is a way for sellers to offer three different scope levels at three different price factors for a single Gig. As a buyer, you have more options to choose from.

Post a Request
This is a way for you to post a specific request to the seller community. Sellers can send offers to the relevant requests. It's a great way for you to get propositions from different sellers.

Revisions
This is an optional feature that allows you to make remarks and provide feedback on the Gig the seller is currently working on (until you are 100% satisfied).

Rising Talent
A Gig that is listed on the homepage or a specific category page, with the "Rising Talent" badge visible on the thumbnail of the Gig. Rising Talent Gigs are recommended Gigs by the Banigig team.

Seller
This is a freelancer who offers a service (Gig) within the Banigig marketplace.

Top Rated Sellers (TRS)
These are sellers selected manually by Banigig moderators based on a list of criteria, including seniority, volume of sales, extremely high rating, exceptional customer care and community leadership.



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